Support

How can we help?

Having trouble, want to report a player or a bug, or appeal a punishment? Tell us what's going on and we'll reply by email.

Contact EndRock Support

We only use your details to answer your request. We will never ask for your password.

Support FAQ

How long does it take to get a reply?

EndRock is run by a small team, so replies can take a little while. We answer every message by email as soon as we can.

How do I report a player?

Choose the Other category and include the player's username, what happened, when it happened and any screenshots or video links.

How do I appeal a ban or mute?

Choose the Appeal category, include your Minecraft username and explain why you think the punishment should be changed.

I found a bug. What should I do?

Choose the Bug category and tell us how to make it happen again. Please don't use bugs to your advantage — see the Rules.

I can't connect to the server.

Make sure you are using Minecraft: Java Edition 26.1.2 and the address play.endrock.org, and check the server status at the bottom of the page.

During private testing, only whitelisted players can join.

I have a question about the store.

The store isn't open yet. When it opens, choose the Store category for any purchase questions.

Will staff ever ask for my password?

Never. EndRock staff will never ask for your Minecraft or Microsoft account password. Don't share it with anyone.